Branch Manager

Responsibilities

• Works with Regional Manager and VP of Retail Services to develop, communicate, and implement branch sales plans and directives.
• Provides leadership through effective coaching and communication.
• Conducts regular meetings with Branch employees to inform and train.
• Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, By-weekly one-on-one coaching, and weekly Branch sales meetings.
• Ensures that members' requests and questions are promptly resolved.
• Promotes branch business development and seeks to broaden member base.
• Implements Credit Union member service quality standards and ensures adherence to service quality programs.
• Proactively maintains member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications.
• Handles unusual or difficult member situations beyond the scope of branch personnel.
• Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager and VP of Retail Services.
• Fills in and performs duties in Branch positions as needed.
• Supervises work scheduling and workflow of daily routine operations.
• Approves paid time off, creates schedules for staff, and assures staff hours/staff costs are within established criteria.
• Complies with all credit union policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Interviews and trains employees.
• Plans, assigns, and directs work.
• Applies performance appraisals.
• Rewarding and disciplining employees.
• Addresses complaints and resolves problems.

Qualifications

• A minimum of a college degree in a related field and 5 to 7 years financial institution experience, or an equivalent combination of education and experience.
• Demonstrated success in a sales and service, solution providing culture and the ability to multi-task in a fast-paced environment preferred.
• A successful record of community development and a minimum of 5 years in a Management role with seasoned experience in coaching, mentoring, developing and motivating a team of individuals at a range of skill levels.
• Excellent written and verbal communication skills.
• Computer proficiency including MS Excel and Word.
• A high aptitude for organization and attention to detail.

Benefits

• Health, dental, vision insurance.
• 401(k).
• Life, AD&D, short and long-term disability insurance.
• Flexible Spending Account (FSA).
• Tuition reimbursement.
• Paid time off.
• Paid holidays.