Branch Manager

About the Role

As a Branch Manager, you will oversee daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses. You will foster facility and staff alignment to safety and regulatory standards, empower team members in providing efficient customer service, maintain good housekeeping, and harmonize overall operational efficiency.

Responsibilities

• Provide professional customer service for all internal and external customers, handling call-in product, pricing, and technical inquiries.
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
• Ensure accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
• Process orders accurately and coordinate timely product delivery.
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
• Conduct periodic performance reviews for branch associates.
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.
• Guide, develop, and support team members in alignment with organizational policies and applicable laws.

Requirements

• High school diploma or equivalent.
• Proven managerial experience in a customer-facing environment, with demonstrated expertise in Profit and Loss (P&L) management and the strategic use of Key Performance Indicators (KPIs).
• Experience in conflict resolution and nurturing customer relationships to deliver exceptional customer care.
• Background in supporting and leading teams within a retail or industrial distribution environment.
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
• Proficient computer skills and an interest in learning new digital tools.
• Ability to navigate multiple priorities concurrently.
• Self-motivated with a focus on contributing to the overall team's success.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in sales with a track record of meaningful contributions, particularly in the welding industry.
• Experience with inventory cultivation and vendor relationship support.
• Basic knowledge of SAP or similar systems.

Benefits

• Comprehensive family benefits, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid childbirth benefit to support growing families.
• 401(k) Retirement Plan with company match.
• Tuition Assistance and paid holidays, vacation, and sick time.
• Benefits start after just 30 days of employment.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave, floating holidays, jury duty, and funeral/bereavement leave.
• Tuition reimbursement and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

Schedule

Monday - Friday, no weekend work.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products. We are also one of the largest U.S. suppliers of safety products and ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas associates are empowered to share ideas, take initiative, and make decisions. As a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare, we serve over 4 million customers and patients across 60 countries.