Branch Manager - Arab 1199 Brindlee Mountain Parkway

About the role

The Branch Manager at Regions is responsible for leading a team dedicated to improving the financial wellness of customers. This role involves driving branch performance, managing sales, and providing guidance to associates.

Responsibilities

• Leads a team of branch associates to impact new revenue generation through identifying customer needs and providing appropriate guidance.
• Conducts outside sales efforts to generate new business clients and maintain/expend existing consumer and business banking relationships.
• Trains and educates associates, customers, and the community on financial wellness, emerging technologies, and digital solutions.
• Coaches and develops branch associates using iConnect - the Region's Sales, Service, and Coaching process.
• Provides consistent and timely coaching and guidance to associates to strengthen their product knowledge and identify customer needs.
• Advises customers on Regions' Consumer and Business products and services, including loans and deposits, and assists with annuities and life insurance.
• Maintains a consistent optimal customer experience, including handling customer transactions and resolving escalated issues.
• Manages the recruiting and selection process for the branch.
• Maintains relationships with Line of Business partners and refers customers to internal experts when necessary.
• Ensures compliance with all bank policies, processes, procedures, and internal audit requirements.

Requirements

• High School Diploma or GED
• Three (3) years of Financial Services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within the first twelve (12) months and maintain continuing education for licensing requirements

Preferences

• College degree
• Life Insurance License
• Supervisory experience within the Financial Services industry
• Six (6) years of banking and/or lending experience
• Six (6) years of relationship-based client consultation experience

Skills and Competencies

• Mastery of key advice, guidance, and education concepts
• Handling multiple priorities simultaneously
• Effective feedback and guidance
• Excellent communication and customer service skills
• Excellent leadership and problem-solving skills

Pay and Benefits

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location, and performance in the job role. Benefits include paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program.