Branch Manager Allentown Eastern Lehigh District

About the role

Wells Fargo is seeking accomplished, people‑focused leaders for a Branch Manager career within the National Branch Network. The Branch Manager serves as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive growth in checking, deposits, lending, credit cards and investments. The role includes coaching and developing a team, fostering an engaged culture, balancing growth objectives with operational risk management, and completing the Branch Manager Readiness Program before transitioning to a permanent manager position.

Responsibilities

• Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations and managing performance through targeted coaching to deliver sales, service, and operational excellence.
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes.
• Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options.
• Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share.
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Required qualifications

• 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of leadership experience.

Desired qualifications

• Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance.
• Demonstrated ability to lead a customer‑focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and ownership of performance outcomes, talent decisions, and risk management.
• Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives.
• Exercise independent judgment and critical‑thinking skills to manage time, prioritize, and delegate tasks in a complex, fast‑paced environment.
• Success managing and coaching across affluent, high‑net‑worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders.
• Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience.
• Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company.

Job expectations

• Ability to work a schedule that includes Saturdays.
• Ability to travel in the assigned geography up to 50% of the time during the first six months (and prior to or up until placement in a specific branch), depending on location.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
• Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.
• This position is not eligible for Visa sponsorship.