Branch Manager 4 - 82nd & Causey, OR

About the role

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations
• Coach, develop, mentor, and train team members
• Exercise discretion and independent judgment in performing duties
• Identify financial resources for customers and provide direction to appropriate products and services
• Help individual and business customers reach financial goals through collaboration with partners (wealth, business banking, mortgage, payment services)
• Act as leader for customer experience and provide motivation and direction for the team
• Expand customer base and promote U.S. Bank products and services in the local market/community

Essential Skills

• Adaptive Coaching: Adjusts coaching style and approach based on individual needs, skills, and motivations of employees; provides real-time feedback, fosters development, and ensures employees are equipped to deliver exceptional customer service
• Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions
• Accountability: Takes ownership of decisions, actions, and outcomes; ensures responsibilities are met with integrity and reliability; delivers on commitments to customers and ensures employees uphold high standards
• Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives; fosters collaboration and positive outcomes; influences employees to perform at their best and guides customers toward beneficial solutions
• Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion
• Priority Setting: Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives; balances customer needs with employee workload and business goals
• Relationship Management: Establishes, maintains, and grows positive and productive connections by leveraging active listening, effective communication, and strong interpersonal skills; builds genuine rapport and understands others' needs
• Business Insights: Drives the team with business, services, products, digital, and policy knowledge to achieve goals; proactively engages in learning opportunities to sharpen awareness of trends and information in the industry

Requirements

• Bachelor's degree, or equivalent work experience
• Four to five years of experience working in a sales, retail management, or banking environment
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z (includes criminal background and credit check; must maintain satisfactory criminal and credit record)
• Must maintain current awareness and understanding of and fully comply with U.S. Bancorp's Code of Ethics
• Must maintain awareness of laws, regulations, internal policies and procedures appropriate for the position

Preferred Qualifications

• Advanced product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace
• Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

Schedule & Location

This role requires working from a U.S. Bank location five (5) days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension (all benefits subject to eligibility requirements)

Pay

Pay Range: $98,280.00 - $120,120.00 (based on primary location; actual range may differ based on role location)