Branch Leader (Saturday Required) - Durham/Chapel Hill Area

About the role

Regular position requiring English language proficiency. Work shift: 1st shift (United States of America). The branch leader manages all aspects of the assigned branch, driving performance through leadership, coaching, business development, and ensuring compliance.

Responsibilities

• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver strong team and individual performance through personal productivity in areas such as Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies.
• Drive growth of Small Business expertise via face‑to‑face client appointments, outbound calling, and prospecting; similarly grow Mass Affluent through appointments and outbound calling.
• Participate in approved civic, government, professional, business, community affairs, associations and groups to prospect and develop new business and build the Truist Brand.
• Execute branch engagement routines by leading, growing, coaching and motivating teammates to fulfill the Purpose, Mission and Values for client financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners; work with the area operations officer to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics; ensure all required training is completed by the team.
• Collaborate with IRM and key line‑of‑business partners to promote a One Team culture within the branch.
• Make human capital decisions: interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, performance counseling and disciplinary actions for all branch team members.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• English language proficiency required.

Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance or Banking (preferred).
• Graduate of Internal Leadership Development Programs (preferred).

Skills

• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and verbal skills.
• Ability to inspire, lead and coach others.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment, including registration transfer and applicable NMLS background check.

Benefits

All regular teammates working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan. Teammates receive at least 10 days of vacation (pr