Branch Leader I, II or III - Windward Parkway West

Regular, full-time position. Fluency in English required. 1st shift.

About the role

As Branch Leader you are responsible for managing all aspects of an assigned branch, driving performance through leadership, coaching, and business development. Small-business expertise is critical to Truist’s Purpose of inspiring and building better lives and communities. You ensure compliance with internal controls, operational procedures, and risk-management policies and manage human capital—interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. You may also assist with teller transactions as needed.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch performance and individual productivity in Truist’s strategic areas: Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
• Grow branch revenue through Small Business development, new-client strategies, face-to-face client appointments, outbound calling, and prospecting.
• Participate in civic, government, professional, business, and community organizations to build the Truist brand and generate new business.
• Lead, coach, and motivate teammates through branch engagement routines to fulfill Truist’s Purpose, Mission, and Values.
• Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics; ensure all required training is completed by the team.
• Collaborate with IRM and key line-of-business partners to promote a One Team culture within the branch.
• Make human-capital decisions: interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling, including disciplinary actions.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial-services and consumer/small-business expertise or equivalent experience.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales-relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment, including new or transfer of registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership-development programs.

Benefits

All regular teammates (20+ hours per week) are eligible for:

• Medical, dental, vision, life, and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401(k) plan.
• No less than 10 days of vacation (prorated based on hire date and full-time/part-time status) during the first year, plus 10 sick days and paid holidays.
• Depending on position and division, may also be eligible for a defined-benefit pension plan, restricted stock units, and/or a deferred-compensation plan.