Branch Leader I, II or III - North Point Mall

Regular, full-time position. Fluency in English required. First shift.

About the role

As Branch Leader you will manage all aspects of an assigned branch, including driving performance, business development, compliance, and human-capital decisions.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch performance through leadership, coaching, and personal productivity in areas such as Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM).
• Develop branch revenue via Small Business growth, new-client strategies, face-to-face appointments, outbound calling, and prospecting.
• Participate in civic, professional, and community organizations to build the Truist brand and generate new business.
• Execute branch engagement routines by leading, coaching, and motivating teammates to fulfill client financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations teams to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics; ensure all required training is completed.
• Foster a One Team culture through collaboration with IRM and line-of-business partners.
• Oversee human-capital decisions: interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and disciplinary actions.
• May cross-train to assist with teller transactions as needed.

Requirements

• Bachelor’s degree or equivalent education and related training/experience.
• Two years of financial-services and consumer/small-business expertise or equivalent experience.
• One year of branch leadership or management experience.
• Strong interpersonal, sales-relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must become SAFE Mortgage Licensing Act compliant within 30 days of employment (new or transfer registration plus NMLS background check).
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership-development programs.

Benefits

Eligible teammates (regular, 20+ hours/week) receive:

• Medical, dental, vision, life, and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401(k) plan.
• Minimum 10 days of vacation (prorated by hire date and full-/part-time status) plus 10 sick days and paid holidays in the first year.
• Potential eligibility for a defined-benefit pension plan, restricted stock units, and/or a deferred-compensation plan, depending on position and division.