Branch Leader - Croasdaile Commons

Regular, full-time position. Fluency in English required. 1st shift.

About the role

As Branch Leader you are responsible for managing all aspects of an assigned Truist branch, driving performance through leadership, coaching, and business development with a focus on small-business expertise.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch performance in Truist strategic areas: Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
• Develop branch revenue through Small Business growth, new-client strategies, face-to-face appointments, outbound calling, and prospecting.
• Participate in civic, professional, and community organizations to build the Truist brand and generate new business.
• Lead, coach, and motivate teammates through branch engagement routines to fulfill Truist’s Purpose, Mission, and Values.
• Partner with Integrated Relationship Management (IRM) and Operations teams to ensure compliance with bank procedures, internal controls, risk-management policies, and the Truist Code of Ethics.
• Oversee all human-capital decisions: interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and disciplinary actions.
• Cross-train to assist with teller transactions as needed.

Requirements

• Bachelor’s degree or equivalent education and related training/experience.
• Two years of financial-services and consumer/small-business expertise or equivalent experience.
• One year of branch leadership or management experience.
• Strong interpersonal, sales-relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must become SAFE Mortgage Licensing Act compliant within 30 days of employment, including NMLS registration and background check.
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership-development programs.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts and 401(k) plan.
• Minimum 10 days of vacation (prorated based on hire date and full-time/part-time status) and 10 sick days in the first year.
• Paid holidays.
• Eligibility for defined-benefit pension plan, restricted stock units, and/or deferred-compensation plan, depending on position and division.