Branch Lead

Position Overview

The Branch Lead oversees day‑to‑day branch operations and completion of daily tasks. You will provide product expertise and technical assistance to customers, perform duties related to inside sales, and handle a variety of warehouse functions. Product knowledge and technical understanding develop on the job with strong support from the crew, sales team, and vendor representatives.

Primary Responsibilities

• Lead department employees by fostering positive relationships to ensure effective and efficient job performance, including timely delivery, shipping, receiving, and order pick‑up.
• Manage transportation services, material handling, scheduling, and inventory tasks, ensuring proper packing, unpacking, and stocking of items across various storage areas.
• Oversee the delivery process to guarantee accurate, complete, and on‑time customer deliveries.
• Enforce company policies related to customer service, shipping, purchasing, receiving, and pick‑up to maintain smooth operations.
• Delegate tasks related to inventory accuracy, cycle counts, showroom stocking, and inside sales, while assisting with credits, billing, and quoting prices.
• Proactively engage with customers to promote products, provide technical assistance, and handle complaints or issues efficiently.

Qualifications

• High school diploma or GED required; no prior experience necessary – training will be provided.
• Strong communication, problem‑solving, and interpersonal skills.
• Ability to make sound decisions and handle customer interactions with professionalism.
• Maintain confidentiality, exercise good judgment, and take pride in work.
• Self‑motivated, solution‑oriented, and ready to lead the branch with a positive attitude.
• Physical requirements: standing most of the day, lifting up to 50 lb, and working around hazardous materials and fumes.
• Business‑like appearance and basic computer proficiency.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) & Flexible Spending Account (FSA).
• 401(k) eligibility the first of the month following 90 days of employment with employer match and profit sharing after one full year.
• 2+ weeks of PTO accrued in the first year plus paid holidays.
• Employer‑paid life insurance, short‑term and long‑term disability.
• Employee discounts.
• Educational Assistance Program.

Values & Culture

Industrial Finishes fosters a family‑oriented atmosphere that values teamwork, mutual support, and personal growth. Core values include openness and humility, accountability, appropriate risk‑taking, a fierce commitment to excellence, learning from mistakes, integrity, collaboration, holistic thinking, courage, and persistence.