Branch Customer Service Representative - Portage, MI

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About the role

As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths

• People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
• Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.
• Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility located in Portage, Michigan.

Schedule

Monday - Friday, 8:30am – 5:30 pm

Pay

Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).