Branch Customer Service Representative - Ft. Myers, FL

Location: Ft. Myers, FL

Schedule: Monday - Friday, 8:30am - 5:30pm

About the Role

As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Skills

• People-first service mindset: passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
• Strong communication and teamwork: communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy and attention to detail: perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability and pace: work under pressure in a high-volume, fast-paced customer service environment.
• Schedule flexibility: work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Pay

Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based on standard weekly hours and accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Part-time employees are eligible for 8 company-paid holidays annually, plus 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

About the Company

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in advanced technology, innovative products, and a highly skilled workforce, AAA builds upon its heritage of providing quality service and helping members enjoy life’s journey.