Branch Customer Representative - Bilingual Preferred

We need to output HTML fragment with sections: Overview? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. The posting includes Overview (maybe not needed as heading). It includes Compensation: $20.00 Hourly - Incentive raises earned for learning key skills! That's Pay. Also Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation. That's Schedule. Position Type: Full Time (maybe part of overview). Then responsibilities list. Qualifications list. Skills list (Customer Service Data Science Sales). Physical Demands maybe not a standard heading; we could include under Requirements? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands could go under Requirements or maybe omitted if not fitting. However we must preserve all substantive information; we can include Physical Demands under Requirements as a paragraph. Also Safe Act Statement maybe under Requirements. Benefits list present. Company Overview maybe under About the role. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Not present. We need to output only HTML fragment, no /. Use

headings,

• for lists,

  for prose. We need to decide sections: - About the role: could contain overview description: "The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position." Also maybe include Position Type: Full Time. - Responsibilities: list of duties. - Requirements: could include Qualifications? Actually Qualifications separate. But we have both Requirements and Qualifications headings allowed. We need to decide what goes where. Typically Requirements = qualifications (education, experience). Qualifications maybe skills? But we also have Skills heading. Let's map: - Requirements: education, experience, math proficiency, communication skills, confidentiality, maybe Safe Act statement, physical demands. - Qualifications: maybe the list "High school diploma or equivalent, 1+ year of experience..." Actually that's qualifications. But we have both headings; we could put education/experience under Requirements, and maybe "General math proficiency..." under Requirements as well. Qualifications could be something else? The posting has a "Qualifications" heading already. So we should use that heading for that block. Then Requirements could be something else like "Physical Demands" and "Safe Act Statement". But we need to avoid empty sections. Let's see: The posting has a "Qualifications" section with bullet-ish list: High school diploma or equivalent; 1+ year of experience...; General math proficiency...; Good written, verbal and interpersonal communication skills...; Must be able to maintain a high level of confidentiality. That's qualifications. Then there is a "Skills" section: Customer Service Data Science Sales (maybe just list). Then "Physical Demands" section. Then "Safe Act Statement". Then "Benefits". Then "Company Overview". So we can map: - About the role: maybe combine Overview and Position Type. - Responsibilities: list. - Requirements: maybe Physical Demands + Safe Act Statement? But Requirements heading is ambiguous. Could also put "Requirements" for the qualifications (education/experience). But we already have Qualifications heading. The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have both Requirements and Qualifications as possible headings. We need to decide which content goes where. Usually Requirements = mandatory qualifications (education, experience). Qualifications = preferred or additional qualifications. But we can split: Requirements: education/experience, math proficiency, communication, confidentiality. Qualifications: maybe "General math proficiency..."? Actually that's also a requirement. Hmm. Better to follow the posting's own headings: They have "Qualifications". So we will use

  Qualifications

  for that block. Then we can use

  Requirements

  for Physical Demands and Safe Act Statement (maybe also include "Position Type: Full Time" under About the role). But we need to ensure we don't create empty sections. We'll have content for Requirements. Skills: list Customer Service, Data Science, Sales. Benefits: list. Pay: compensation. Schedule: hours. About the role: overview description. Let's extract details. Overview paragraph: "Overview Compensation: $20.00 Hourly - Incentive raises earned for learning key skills! Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation Position Type: Full Time The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position." We need to separate Compensation and Hours into Pay and Schedule sections. So About the role should not include compensation/hours. We'll pull those out. Thus About the role: "The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position. Position Type: Full Time." We could also include "Position Type: Full Time" as a sentence. Now Responsibilities: list items from "Responsibilities" block. Let's copy them: - Greet and welcome members to the credit union branch providing excellent member service throughout interactions - Identify ways to improve members’ financial life - Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs - Provide answers to members’ questions - Solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party - Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler’s checks, and money orders - Assess membership eligibility by interviewing prospective members - Maintain knowledge of Suncoast Credit Union products and services, including features and benefits - Open deposit account - Perform account changes, reconciliations, and error resolution - Implement credit union policies and procedures regarding teller transactions - Verify deposits, withdrawals, loan payments, and account balance amounts - Obtain proper identification and endorsements - Verify signatures, maintain proper check approval and cash drawer limits - Balance cash drawer at the end of day - Maintain an accurate teller balancing record - Secure negotiable items and confidential records - Assist with servicing ATM, night drop vault, coin machine, and CDM Now Qualifications: list: - High school diploma or equivalent - 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor’s degree may be substituted for previous work experience) - General math proficiency to balance cash drawer, audit own work, and reconcile accounts - Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff - Must be able to maintain a high level of confidentiality Now Skills: list: - Customer Service - Data Science - Sales (These appear as separate words maybe separated by spaces; we treat as list items.) Physical Demands: we need to include somewhere. Could be under Requirements. Let's extract: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours." We'll put that as a paragraph under Requirements. Safe Act Statement: "This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures." We can also put under Requirements as another paragraph. Now Benefits: list from "Benefits Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending AccountsWellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability CoverageWork-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTOCommunity Involvement: Paid Volunteer HoursGrowth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits" We need to parse into list items. The text is jammed without punctuation. We'll split by categories: Financial Well-Being, Wellness, Work-Life Balance, Community Involvement, Growth. Also note the link. We'll create list items: - Bonus Program up to 12% - 401K Matching up to 8% - Retirement Planning - Pay Increases based on Competency - Employee Loan Discounts - Flex Spending Accounts - Medical Coverage - Dental and Vision Coverage - Access to 4,000+ Gyms - Mental Health Resources - PTO Wellness Days - Short Term and Long Term Disability Coverage - 11 Paid Holidays - 3 weeks of Paid Time Off - 4 weeks of Paid Parental Leave - Birthday PTO - Paid Volunteer Hours - Degree Assistance up to $5,000 per year - For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits Now Pay: "$20.00 Hourly - Incentive raises earned for learning key skills!" Schedule: "Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation" We could also mention Position Type: Full Time but we already included in About the role. Now About the role: we already have paragraph. Now we need to output HTML fragment with headings

  and content. Order: About the role, Responsibilities, Requirements