Branch Coordinator - Remote

About the role

The anticipated salary range for this position is $20.00 - $25.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Requirements

• A high school diploma or equivalent
• At least one year of related work experience

Qualifications

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Skills

• Intermediate computer skills
• Customer service skills
• Time management skills

Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our Benefits Program Includes Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short-and long-term disability coverage, Accident insurance, TeameMate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs.

Pay

The anticipated salary range for this position is $20.00 - $25.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Schedule

Monday–Friday, 8:30 AM–5:00 PM