Branch Coordinator Lead - Floorcovering

About the role

This position works closely with wholesale customers to determine their floorcovering needs, answer questions about Sherwin-Williams products, and recommend the right solutions. The role involves promptly resolving customer concerns to ensure maximum satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards of products and the branch. The selected individual will work at Store #8537, located at 9858 Firestone Blvd, Downey, CA 90241-5595.

Duties involve contact with customers (including minors), handling cash and payments, accessing electronic equipment, managing personal information, and safeguarding store merchandise and other valuable items. A criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to sales reps and store staff
• Process orders, schedule and coordinate installations with installers and customers
• Check installers’ orders for accuracy before material leaves the store
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Must have at least one (1) year of experience working in a delivery, retail, or customer service position
• Must have previous work experience selling floorcovering and/or floorcovering products
• Must have prior work experience operating floorcovering cutting equipment

Preferred Qualifications

• Valid, unrestricted Driver’s License
• High School diploma or GED
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits

Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families, including:

• Retirement plans
• Healthcare benefits
• Total well-being programs
• Commuter benefits

A general description of benefits can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings eligible for hired employees.

Pay

Compensation decisions depend on various factors, including skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role accounts for these factors and may vary based on the geographic location of the position.