Branch Coordinator, Home Health

About the role

The Medical Records Clerk 2 assembles and maintains patients' health information in medical records and charts. The Branch Coordinator provides clerical support for the branch medical records and billing department, coordinates telephone and personnel communication systems, manages supplies and mail, processes accounts payable, and assists with EOE billing tasks.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Manage all incoming telephone calls in a professional manner including: Screen and route calls to the appropriate agency staff.
• Maintain and administer the phone system including: Adding / revising voice mail boxes.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Aid BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Requirements

Must understand the issues related to the delivery of home health services and be able to problem solve effectively. Must possess knowledge of Medicare guidelines governing home health and hospice agencies. Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees. Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.

Qualifications

• High school diploma or equivalent.
• Two years’ experience in the health care industry and one year experience in home health.
• Six months medical records experience in a clinic, hospital, or home health setting (preferred).

Skills

• Use your skills to make an impact.
• Understand the issues related to the delivery of home health services and be able to problem solve effectively.
• Possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Be organized, detail-oriented, and possess effective communication skills both orally and in writing.

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.