Branch Coordinator

About the role

The anticipated salary range for this position is $17.64- $18.86 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.

Requirements

High School Diploma or equivalent

At least one-year related work experience

Intermediate to advanced computer skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication in person, on the phone and electronically

Mathematical Skills

Specific vision requirements of this job include close vision and distance vision

Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents

Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values

Employee continually engages in activities that require talking and hearing

Regularly required to sit, walk, stand, kneel, reach or stoop

Strength Aspects: Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs

Physical Demands and Work Environment Characteristics: Moderate noise and indoor florescent lighting

Work Environment: Office setting

Qualifications

Education and/or Experience: At least two years’ experience in an office environment, healthcare setting or call center

Experience utilizing multi-line phone-system

Skills, Knowledge And Abilities

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication in person, on the phone and electronically

Computer Skills: Intermediate to advanced

Language Skills: English (reading, writing, verbal)

Mechanical Skills: Intermediate level math skills

Benefits

Medical, dental, and vision care coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well-being programs