Branch Claims Representative
About the role
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company's claims training program for the assigned line of insurance.
Responsibilities
- Investigate, evaluate, and settle entry-level insurance claims
- Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
- Learn and comply with Company claim handling procedures
- Develop entry-level claim negotiation and settlement skills
- Build skills to effectively serve the needs of agents, insureds, and others
- Meet and communicate with claimants, legal counsel, and third-parties
- Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
- Study, obtain, and maintain an adjuster's license(s), if required by statute within the timeline established by the Company or legal requirements
Qualifications
- Bachelor's degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task and make decisions independently
- Above average communication skills (written and verbal)
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage
- Continually develop product knowledge through participation in approved educational programs
Pay
The base salary range for this position is $50,000–$81,500. Starting salary within the range is determined based on relevant experience, education, qualifications, and other job-related factors. Other components of the compensation package include several bonus opportunities.
Benefits
- Merit-based work-from-home program based on job responsibilities (after initial in-person training, flexibility as defined by leadership team)
- Friendly work environment
- Structured training program
- Employee mentoring
- Matched 401(k)
- Fully funded pension plan (once vested)
- Medical, prescription, dental and vision insurance
- Associate, spouse and child life insurance
- Supplemental sick pay
- Long term disability
- Health care flexible spending accounts and dependent care flexible spending accounts
- Generous paid time off including holidays, vacation days, personal time, sick leave and parental leave
- Adoption assistance
- Discounts on personal insurance
- Education matching gift program
- Student loan assistance program
- Gym membership and fitness class reimbursement program
- Company car