Branch Banking - Market Leader

Location: Work From Home, OH 43004

About the Role

As a Branch Banking Market Leader, you will provide comprehensive leadership to a designated market of branch locations, transforming how we deliver financial success to both individuals and businesses. You will build high-performing, diverse teams while coaching them to deliver an educational experience that empowers clients. This role involves fostering strong working relationships, teaching, mentoring, and holding teams accountable for results and behaviors that define our company culture. You will also be responsible for expanding existing business relationships, developing new business, and engaging in CRA activities. This position requires you to be a role model for Flagstar Bank’s client-centric culture while embracing diversity and maintaining ethics and integrity.

Responsibilities

• Coaching & Talent Development: Acquire, engage, and retain staff to meet expectations. Coach, motivate, and support Branch Leaders within your district to deliver outstanding client service and performance through feedback, leadership, and development opportunities. Ensure leaders effectively coach their teams, valuing a client-centric mindset and modeling the right behaviors. Identify individual development opportunities and career paths. Provide disciplinary actions and exit non-performers as needed, adhering to company policies.
• Community Engagement: Observe Branch Leaders from the client’s perspective to deliver an educational experience that empowers clients. Identify tailored skillsets for specialized client activities and execute skill-building training for specific job families. Support and participate in CRA opportunities within your district. Promote and model the company standard of always doing what is best for the client by educating and empowering them to improve their financial quality of life. Develop a vision and plan focused on client service and meeting financial goals. Ensure an excellent client experience by being knowledgeable about all bank products and services, providing outstanding service, and resolving problems to prevent dissatisfaction.
• Market & Performance Management: Introduce efficiencies to create capacity for deeper, meaningful, and profitable client conversations that help branches reach their goals. Ensure operational efficiency and accuracy in policies, procedures, and compliance. Establish business contacts and networks through community events. Foster collaboration between branch team members and business partners (MLOs, FCs, and Business Banking). Partner closely with the Market Operations Leader to ensure operational compliance.
• Risk Management: Clearly communicate strategic initiatives and their alignment with Flagstar Bank’s vision and branch performance objectives. Remove roadblocks to the execution of the bank’s strategic plans. Stay aware of audit issues within your division and respond to audit inquiries as necessary. Reinforce the bank’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards, and promoting excellence in service, sales knowledge, and technology-driven products and processes.
• Additional Accountabilities: Perform special projects and additional duties as required. Adhere to regulatory and compliance policies and complete required compliance trainings. Maintain compliance with applicable federal, state, and local laws and regulations. May be responsible for talent management functions, including employment, performance evaluations, staff development, disciplinary actions, succession planning, and ensuring compliance requirements are met.

Requirements

• Required Qualifications:
  • High School diploma, GED, HiSET, TASC, or foreign equivalent.
  • 8+ years of branch banking experience, with at least 6 years in a leadership role.
• Preferred Qualifications:
  • Bachelor’s degree in Business, Business Administration, or a related field (or equivalent experience).

Skills

• Proven coaching and leadership skills.
• Ability to deliver results and multi-task effectively.
• Strong client service skills with the ability to resolve problems and prevent dissatisfaction.
• Demonstrated effectiveness in leading operational requirements and procedures in a retail bank.
• Proven record of developing and coaching high-performance sales and service teams.
• Ability to lead people, projects, sales campaigns, and market initiatives.
• Track record of exceeding goal expectations by exemplifying appropriate behaviors and values.
• Ability to develop strong partnerships with other business units.
• Ability to inspire and work with employees at all levels.
• Strong listening, verbal, and written communication skills.
• Ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships by identifying needs and delivering tailored solutions to enhance the client experience.
• Fosters a positive work culture and productive environment, emphasizing effective relationships with customers and stakeholders.

Schedule

Travel requirements: 65% of time spent away from the office.

Physical Demands

The job requires a moderate degree of physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Pay

Pay Range: $96,581.25 - $166,852.00