Branch Banking - Leader

About the role

A Branch Banking Leader coaches a high‑performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on coaching to sales, revenue growth, and operational integrity, delivering a high level of client service.

Responsibilities

• Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non‑interest income). Actively seek and deliver the right client introductions to the right team members to achieve growth targets and execute successful sales initiatives. Use independent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching: Create and execute business development plans, actively support execution of partner‑produced sales and branch initiatives. Provide training, development, and coaching to branch teams on mission and effective engagement to deliver on targets. Foster the right environment for branch teams and clients. Manage talent functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and compliance adherence.
• Client Experience: Deliver client engagement and education using available tools and systems. Foster a culture focused on providing an exceptional client experience with a commitment to the organization’s mission and purpose. Analyze and resolve problems pertaining to branch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management, helping teams identify and mitigate reputational, regulatory, employee, and client risks. Ensure team awareness, understanding, and adherence to all applicable bank policies and regulations. Meet operational excellence standards and use independent judgement to make decisions.
• Additional Accountabilities: Perform special projects and additional duties as required. Consistently adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• Required Qualifications: High School or equivalent (GED, HiSET, TASC, or foreign equivalent); 6+ years overall branch sales experience; 2+ years in a leadership role.
• Preferred Qualifications: Undergraduate degree (4 years or equivalent).
• Job Competencies: Creating diverse and cohesive teams; education, coaching and mentoring; prioritizing competing demands; drive for results; profit discipline; strong relationship‑building and communication skills; aligning relationship‑building efforts with enterprise goals; building trusted client relationships; fostering a positive work culture and productive environment.
• Physical Demands (ADA): No unusual physical exertion is involved.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information is available on the Flagstar Bank Benefits page.

Pay

Pay Range: $59,085.00 – $99,485.00. Actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.