Branch Banking - Client Consultant I - Float

About the role

As a Branch Banking Client Consultant I - Float, you will travel between assigned branches to provide customers with high-quality, prompt, and professional financial services. This role involves interacting with clients, processing financial transactions accurately and efficiently, and assisting the team in meeting branch goals.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Client Experience: Provide a positive client experience by assisting with account questions, problems, and/or complaints. Resolve issues through research and communication in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including referrals.
• Risk Management: Deliver timely and accurate daily financial transactions while striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job, and complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• Education: High School diploma, GED, HiSET, TASC, or foreign equivalent.
• Experience: 0 – 3 years of customer service and sales experience.

Preferred Qualifications

• Experience in the financial services industry.

Skills

• Action-oriented: Enjoys working hard, is energetic, and seizes opportunities with a sense of urgency.
• Business Acumen: Knows products and understands the sales process. Aware of marketplace strategies and customer motivations.
• Approachability: Easy to approach, warm, and builds rapport well. Sensitive and patient with others.
• Problem Solving: Uses logic to solve difficult problems, gathers information proactively, and looks beyond the obvious.
• Priority Management: Focuses on what's important, eliminates roadblocks, and uses time efficiently. Builds and maintains effective relationships with stakeholders.
• Builds trusted client relationships by identifying needs and delivering tailored solutions.
• Fosters a positive work culture and productive environment.

Physical Demands

This role requires a moderate degree of physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Pay

Pay Range: $17.00 - $22.55 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits, including:

• Medical, dental, vision, life, and disability insurance.
• A comprehensive leave program.

For detailed information, visit Benefits | Flagstar Bank.