Branch Banking Client Consultant I

Flagstar Bank is seeking a Branch Banking Client Consultant I to deliver front-line client service and transactional support in Michigan Center, MI. This role focuses on welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately and efficiently to support their financial goals. The position contributes to branch success by maintaining operational accuracy, adhering to risk standards, and supporting sales performance through client engagement and collaboration with branch teammates.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance and client acquisition. Actively seek and deliver client introductions to the right team members to meet sales goals.
• Client Experience: Provide a positive client experience by assisting with account questions, problems, or complaints. Resolve issues in a timely and effective manner through research and communication. Meet behavioral activity goals, including client introductions and engagement.
• Risk Management: Deliver timely and accurate daily financial transactions while striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities: Perform special projects and additional duties as required. Maintain compliance with applicable federal, state, and local laws and regulations, including completing required compliance trainings.

Requirements

• Required Qualifications:
  • High School diploma, GED, HiSET, TASC, or foreign equivalent.
  • Less than 2 years of customer service and sales experience.
• Preferred Qualifications:
  • Experience in the Financial Services Industry.

Skills

• Action-oriented: Enjoys working hard, is energetic, and seizes opportunities with a sense of urgency.
• Business Acumen: Understands products, sales processes, and customer motivations. Aspires to innovate in the marketplace.
• Approachability: Easy to talk to, warm, and builds rapport well. Sensitive and patient with others.
• Problem Solving: Uses logic to solve difficult problems, gathers information proactively, and looks beyond the obvious.
• Priority Management: Focuses on what's important, eliminates roadblocks, and uses time efficiently. Builds and maintains effective relationships with stakeholders to drive strategic results.

Physical Demands

This role requires a moderate degree of physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Pay

$17.00 - $22.55 per hour.