Branch Banking Area Leader

Job Responsibilities

• Coaching & Talent Development: Successfully acquire, engage, and retain appropriate staff to deliver on expectations. Coach, motivate, and support the strategic initiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designated district, through feedback, leadership, guidance and development opportunities. Ensure that leaders are doing the same and coaching their teams effectively by valuing client centric mindset and modeling the right behaviors. Identify opportunities for individual development and career pathing. When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies.
• Community Engagement: Observe the Branch Leaders from the perspective of the client to truly deliver an educational experience that empowers the client. Identify tailored skillsets to deliver specialized activities to our clients. Execute skill building training for specific job families as needed. Identify, support and be personally involved in CRA opportunities within your district communities. Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empowering. Promote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals. Ensure an excellent client experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction.
• Market & Performance Management: Introduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals. Operational efficiency and accuracy as it relates to policies, procedures and compliance. Establishes business contacts and networks through community events and activities. Ensure collaboration between branch team members and business partners (MLOs, FCs and Business Banking). Partner closely with Market Operations Leader to ensure operations compliance.
• Risk Management: Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performance objectives of the branch. Remove roadblocks to the execution of the bank’s strategic plans. This role is fully aware of any and all audit issues throughout division of responsibility and responds to audit inquiries when necessary. Reinforces the bank’s mission, vision and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes. Uses independent judgement and discretion to make decisions.

Job Requirements

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent . Minimum experience required: 8+ Years Branch Banking experience required with 4+ of those years in a leadership role.
• Preferred Qualifications: Education level preferred: Undergraduate Degree (4 years or equivalent) Business, Business Administration, or related field highly preferred, but less formal education with more on the job experience may be substituted.