BPS Operations Processing Associate Specialist

What You Will Be Doing

• Act as the primary liaison for client communications and relationship management
• Handle client inquiries via phone, email, or fax, and maintain client satisfaction
• Develop and coordinate account plans, project implementations, and client loyalty processes
• Research and resolve client problems, responding to inquiries and ensuring operational arrangements
• Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication
• Conduct regular client status calls and billing reviews, and provide billing support
• Educate clients on processes and procedures to enhance service efficiency
• Oversee commitment requests and project kick-offs to ensure proper resource allocation and adherence to target dates

What You Will Need

• Current or recent retirement services experience required
• Excellent verbal and written communication skills
• Good knowledge of FIS systems and the financial services industry
• Strong problem-solving abilities and customer service skills
• Ability to work independently and in a team, with flexibility in hours
• Experience in banking or financial services is preferred

What We Offer You

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development resources
• To contribute to your community
• Competitive salary and benefits