BPN Medical Office Receptionist-Urgent Care

General Summary

Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians.

Principal Job Functions

• Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
• Accurately enter patient’s demographics, including financial details, into the computer.
• Collects applicable co-pays from patients; electronically posts payment to patient’s account. Balances cash drawer.
• Scans/files patient information into medical record.
• Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.
• Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.
• Sorts and distributes incoming mail.
• Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.
• Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
• Participates in meetings, committees and department projects as assigned.

Education And Experience

• High school diploma or equivalency required.
• Knowledge of medical terminology desired.
• Minimum of one (1) year prior reception or office experience preferred.