Box Truck Driver / Phlebotomist (Paid Training!)

About the role

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. In addition to these responsibilities, the Specialist, Donor Box Truck Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/Promaster/box truck, and safely transports staff, supplies, and equipment.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• May prepare/pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• Education: High School Diploma required; GED required.
• Experience: 1-3 years relevant people‑facing experience preferred; less than 1 year job‑related experience required.
• Knowledge, Skills and Abilities:
  • Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials (acquired through on‑the‑job training).
  • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
  • Basic mathematical aptitude and strong attention to detail.
  • Ability to apply judgment to written or oral instructions.
  • Ability to organize work to provide productive workflow.
  • Ability to provide a consistently positive donor experience through professional, empathetic donor‑centric service.
  • Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration.
  • Flexibility to work independently, with