Box Truck Delivery Driver (Non CDL)

About the role

Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver's license.

Requirements

• Minimum 2 years of box truck experience (26-foot box truck preferred)
• Experience delivering directly to customers
• A valid driver's license with an acceptable Motor Vehicle Record (MVR)
• No more than 2 minor accidents in the past rolling 3 years
• No more than 2 moving violations in the past rolling 3 years
• Ability to meet DOT requirements, including drug testing and ongoing MVR monitoring (Clearinghouse)
• HS Diploma or GED strongly preferred
• Specialized skills training/certification may be required
• Generally 2-5 years of experience in area of responsibility

Responsibilities

• Delivers customer orders safely within a service area, including interfacing with customers on order issues
• Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations
• Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment
• Provides exceptional customer service by being professional and polite during deliveries
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate
• Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures
• Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders
• Prepares and maintains vehicle and customer order records in accordance with company policies and procedures
• Contacts customers to provide updates on delivery statuses
• Provides feedback to management on escalated customer service and sales-related issues

Work environment

• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward
• Typically requires overnight travel less than 10% of the time