Box Office Ticket Sales Specialist

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Our focus is delivering unparalleled customer experiences through restaurant, live entertainment, sports, retail, and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan, the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, and an ownership stake in Jean-Georges Restaurants. The Las Vegas Aviators are the longest enduring franchise in Nevada’s professional sports history and are in their seventh season as the Triple-A affiliate of the Athletics, playing home games at Las Vegas Ballpark in Summerlin, Nevada.

About the Role

The Box Office Ticket Sales team is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed events at Las Vegas Ballpark.

Responsibilities

• Sell tickets for games, concerts, performances, and special events through the box office counter.
• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with ticket purchases in a friendly and professional manner.
• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts.
• Accurately process cash, credit, and debit transactions, ensuring proper handling of all payment methods.
• Use ticketing software to process sales, issue tickets, and update event availability.
• Manage the will-call process, ensuring tickets are correctly prepared for pickup.
• Address and resolve customer concerns related to tickets, seating, or events promptly and professionally.
• Keep accurate records of all transactions, ticket sales, and customer interactions.
• Collaborate with other box office attendants and staff to ensure smooth event-day operations.

Requirements

• 1+ year’s experience in customer service or a ticket sales environment is preferred.
• Strong verbal and written communication skills with the ability to interact effectively with customers and staff.
• Accuracy in processing transactions and handling customer information.
• Comfort with ticketing software and basic computer skills.
• A friendly, approachable demeanor and a commitment to providing excellent customer service.
• Ability to handle customer concerns and resolve issues promptly and professionally.
• Flexibility to work evenings, weekends, and holidays as needed based on event schedules.

Pay

Compensation starts at $15.00 per hour.

Benefits

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

Growth Opportunities

We view your career as a journey, offering diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, providing mentorship, collaboration, resources, and clear paths to advancement as you build valuable skills. Growth is expected and supported at every step.