Box Office Supervisor- FT Ace of Spades

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit www.livenationentertainment.com. This role is at Live Nation Concerts, where tours are born, artists come to life, and fans get the rush of live music.

What This Role Will Do

• Supervision of the Department
• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory ongoing staff training
• Provide a positive team environment within the department
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed

Financial / Cash Handling

• Ensure that venue staff follows Company cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Aid Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales
• Aid Manager on housing, distributing and depositing venue cash on a weekly basis
• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Aid Manager in scheduling all employee’s payroll prior to deadlines
• Complete and distribute accurate daily ticket counts for agents and artists

Other Responsibilities

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain functionality of all ticketing computers, software and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
• Ensure that venue is compliant with ADA ticket laws

Required

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service
• Tolerance of all cultures, music and art forms
• High School Diploma Preferred
• Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking
• Experience in open communication & email etiquette

Physical Demands/Working Environment

The working environment is fast-paced and often loud and stressful.

Benefits & Perks

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Expected Compensation For This Position In California

In California, the expected compensation for this position is $20.00 USD - $25.00 USD hourly. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation.