Box Office Representative - Hard Rock Live

Essential Functions

• Create an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment.
• Responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Affectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.).
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attends and participates in meetings, completing follow-up as assigned.
• Attends and participates in off property functions and events as assigned.
• Perform work regularly and predictably.

Non-Essential Job Functions

• Attend seminars when needed.

Education And / Or Experience Requirements

• One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Knowledge Of

• Computer literacy with good oral and written English communication skills required.
• Excellent phone etiquette and guest relations skills are also required.
• Pertinent federal, state, and local laws, codes, and regulations.
• Cash handling, marketing and sales techniques.
• Experience with TM1 Sales and TM Host System preferred.

Ability To

• Use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
• Learn Ticketmaster Host System.
• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.