Box Office Representative - Darien Lake
Job Summary
Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit www.livenationentertainment.com. Darien Lake Amphitheater seeks a Box Office Representative to assist guests at live events.
THE JOB
Sell and collect admission tickets and passes from patrons at events.
Greet guests attending events who come to the box office.
Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Provide accommodations for guests with special needs both prior to and day of show—this could include offering assistance to someone who uses a wheelchair.
Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands, and designated seats/sections.
Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
Settle seating disputes or help solve other guest concerns.
Aid guests in finding seats, lighting the way with flashlights, if necessary.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue—this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
Guide guests to closest exits or provide other instructions or assistance in case of emergency.
Other duties as assigned.
What This Person Will Bring
High School Diploma or equivalent
Familiar with Microsoft Office Suite
Attention to detail, quality and accuracy
Strong relationship building and communication skills
Ability to work independently
Excellent verbal and written communication skills
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. The Expected Compensation For This Position In NYC Is $17.50 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.