Box Office Representative

Responsibilities

• Maintain pleasant, friendly and professional demeanor with internal and external guests at all times.
• Utilizes Ticketmaster software to process ticket sales.
• Opens and/or closes ticket window as required.
• Provides customer service in all aspects of the Ticket Office, including phones.
• Provides information to patrons regarding performances and ticket policies.
• Reconcile individual ticket sales, including accepting payment and making change accurately.
• Balances sales and change bank and submits cash to Cashout Office for auditing purposes.
• Completes daily ticket sales reports.
• Handles Will-Call window according to procedure, or other related duties assigned by supervisor.
• Ensures that all workstations are clean, stocked with the necessary supplies, flyers/information.
• Performs duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
• Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management.
• Maintaining and understanding general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives.

Qualifications

• A high school diploma or equivalent.
• One (1) years prior customer service/ticketing experience, preferably in a Ticketmaster venue.
• Prior cash handling experience preferred.
• Able to work evenings, weekends and late nights.