Box Office Manager | Regent Bank Amphitheatre

About the role

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Responsibilities

• Prepare or assist with preparation of a daily report of business transactions.
• Prepare nightly deposits and reconciliations.
• Supervise and schedule ticket sellers and complete weekly payroll.
• Process group sales orders and complimentary ticket requests.
• Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Maintain communication with ticket company representatives for updates and/or revisions in computer operations.
• Assist or prepare cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Assist with preparation of the final Box Office statement for settlement of each event.
• Respond to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
• Maintain files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Maintain accurate count of tickets sold, money received from ticket sellers and change banks.
• Sell tickets as needed.
• Open and/or close ticket windows as required.
• Accurately dispense tickets as requested by patrons; accept payment and make change accurately.
• Maintain accurate count when selling hard tickets or access computer for count of computer-printed tickets.
• Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fill reservations for seats by telephone or mail; handle Will-Call window according to procedures.
• Demonstrate excellent customer service skills; respond promptly to customer needs; respond to requests for service and assistance; work independently and handle most box office questions without assistance.
• Efficiently and courteously answer questions concerning prices, seating and events.
• Give information concerning coming attractions.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance; reward and discipline employees; address complaints and resolve problems.

Requirements

• High school diploma or general education degree (GED).
• 1 to 2 years related experience required, or equivalent combination of education and experience.
• Experience in accounting and customer service essential.
• Box office experience in a similar environment strongly preferred.
• Supervisory experience desired.

Skills

• Excellent communication, problem-solving and organizational skills required.
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
• Knowledge of supervisory principles and practices.
• Ability to coordinate and schedule staff.
• Excellent customer service and public relations skills.
• Demonstrated knowledge of ticket selling/box office operations.
• Ability to count money and make change accurately.
• Experience with spreadsheets and computerized ticket systems desirable.

Benefits

• Medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.