Box Office Attendant - Dolly Parton's Stampede, Pigeon Forge

Essential Duties And Responsibilities

• Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, tickets changes, and other attendance-related needs and requests.
• Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
• Maintain and display a working knowledge of the theaters and attractions.
• Resolve mistakes, errors, and issues related to bookings and or reservations.
• Distribute tickets accordingly to guests as they arrive at show time.
• Accurately enter data into the ticketing system and always display an excellent telephone presentation.
• Guest service agents handle a variety of duties by cross-training. Including ticket booth, greeting, and phone reservations.

Qualification Requirements

• At least 18 years of age.
• Educational requirements include a high school diploma / GED or an equivalent combination of education and experience.