Box Office Associate (Part-Time/OPS)

About the role

The John & Mable Ringling Museum of Art, a department of Florida State University located in Sarasota, Florida, is seeking Box Office Associates to interact with museum visitors and provide an excellent customer service experience.

Responsibilities

• Process phone and in-person ticket sales using computer-based ticketing software for live performances, films, lectures, and special events
• Efficiently handle cash and card transactions
• Problem-solve ticket issues as needed
• Answer guest inquiries and provide information on all ticketed events, prices, and special promotions
• Organize and distribute "will-call" tickets at performance time
• Assist with compiling sales reports and mailing lists
• Assist with ushering as needed at performance times
• Assist with emergency situations by communicating with the appropriate point of contact
• Escort staff and guests as assigned

Qualifications

• High school diploma or equivalent
• Ability to use Microsoft 365 and a ticketing system
• Ability to accurately handle payment types
• Ability to stand and sit for long periods
• Ability to ascend/descend stairs
• Ability to lift up to 25 lbs

Preferred Qualifications

• Previous experience or knowledge of web-based computer ticketing systems such as Tessitura
• Experience with Microsoft 365
• Verbal fluency in additional language(s) besides English
• Knowledge of theatre etiquette and procedures

Pay

$15.45 per hour (24 hours per week)

Schedule

Thursday, Friday, and Saturday 9:00 AM - 5:30 PM. This may include working evenings, weekends, and holidays based on the needs of The Ringling and the performance schedule.