Box Office Assistant

About the role

The Box Office Assistant carries out ticket sales and other transactions in person and by phone, serves as a point of reference for inquiries, and provides exceptional customer service.

Responsibilities

• Conduct transactions via phone and in person, including ticket sales, gift certificates, donations, and Schauer School of the Arts class registrations.
• Develop a working knowledge of the theater’s layout, including ADA seating, wheelchair access, specific locations of seating sections, and their relative prices.
• Stay up to date on Schauer Center’s events, website, services, and facilities to respond knowledgeably to customer inquiries.
• Troubleshoot problems with online ticket sales, computers, and ticket printing (e.g., replacing ticket stock).
• Return phone messages promptly and make reminder calls to patrons with tickets held at WILL CALL.
• Provide excellent customer service; handle patron complaints and concerns while maintaining poise and a pleasant demeanor.
• Keep accurate records of all cash, check, and credit/debit card payments, balance the individual cash drawer, and complete accounting reports when required.
• In the absence of the Box Office Manager:
  • Supervise the WILL CALL volunteer prior to performances.
  • Print web sales as needed.
  • Offer additional administrative/reception support, including answering the main phone line.
• Perform filing, mailings, computer data entry, database maintenance, telephone calls, copying, cash handling, and general administrative/reception tasks as needed to assist staff members.

Requirements

• High School diploma.
• Sales or customer service experience preferred.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.), email, and the internet; familiarity with ticketing software is a plus.
• Motivated and self‑directed with strong administrative and communication skills.
• Teamwork and interpersonal skills, including conflict resolution and the ability to develop good relationships with staff, volunteers, and patrons; capable of working both as part of a team and independently.
• Enthusiasm and passion for the arts.
• Availability to work evenings and weekends.

Schedule

Part‑time position with a flexible schedule. Evening and weekend hours are required. Hours include Thursdays with additional evenings and weekends on a rotating basis. The Box Office is open Monday‑Friday from 12:00 pm to 5:00 pm, and one hour prior to performances.