Box Office Agent

About Us

Experience the transformative power of theater with us at Geffen Playhouse. Join our vibrant community of artists, technicians, and staff dedicated to creating impactful performances that resonate long after the final bows. Together, we move hearts, spark conversations, and enrich the cultural fabric of Los Angeles. Our commitment to excellence goes beyond the stage. We are dedicated to fostering a supportive work culture where diversity, equity, and inclusion are an integral component of our everyday practice. We hold a deep focus on creating and maintaining an inclusive environment in which all individuals and groups can be and feel valued, respected, and welcomed to participate and bring their full, authentic selves to work. To learn more about Geffen Playhouse Culture & Values visit https://www.geffenplayhouse.org/about/culture-and-values/. Join us in our mission to enrich the cultural life of Los Angeles through plays and educational programs that inform, entertain, and inspire. Whether you're a seasoned professional or just starting your journey in the world of theater, there's a place for you at Geffen Playhouse.

Position Overview

This part-time position is a key member of our Box Office Team. Box Office agents process ticket orders and subscriptions. They answer box office phone calls, input customer information and process payments. The Box Office Team acts as polite and knowledgeable customer service liaisons to theater patrons, supporting a smooth entry into the theater and distributing information relating to the box office and about the Geffen Playhouse.

Responsibilities

• Process single ticket orders, subscriptions, exchanges, and donations over the phone, email, and in-person.
• Completes payments and distributes tickets and confirmations to patrons.
• Answers box office inbound phone calls, responds to patron questions regarding box office policies, season productions, and/or Geffen Playhouse related questions.
• Supports the box office in-person at will-call prior to showtimes.
• Maintains a positive work atmosphere by behaving and communicating in a manner that gets along with customers, co-workers, and management.

Qualifications

• High School education or GED.
• Flexibility to work evenings and weekends.
• Knowledge or a background in theatre is encouraged.
• Ability to learn and recall box office policies.
• Detail oriented, problem-solving skills, and an ability to remain calm under pressure.
• Knowledge of Tessitura and Microsoft Office are ideal but not necessary.
• Fluent in English and Spanish preferred, but not necessary.

Compensation

$19.00/hour. No employee benefits; no more than 29 hours per week. After 1 year of employment, compensation increases to $20.00/hour.