Bowling Mechanic A

Starting wage: $32.00 per hour.

Company Standards

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Maintain the center equipment under the direction of the Manager and/or Bowling Supervisor.
• Train Technicians and new hires, working with the Bowling Manager and/or Supervisor to ensure they follow a documented training schedule and progressively build their Bowling Technician skills in a 16-lane center.
• Create Technician break schedules and fill in when needed to cover shifts for Technician PTO or call-outs.
• Assist in maintaining pinspotters/setters, automatic scoring equipment, lanes, and all other bowling center equipment at the highest level of operating proficiency.
• Maintain and replenish correct parts inventory by recording machine repairs and parts used.
• Follow the established Preventive Maintenance program.
• Maintain a clean work area and a safe working environment.
• Respond to customer complaints about machine malfunction; analyze the mechanism to find the root of the problem.
• Train Technicians to abide by Machine Area Safety Procedures and Standards of Operation.
• Follow and ensure that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Ensure compliance with Tribal, State, and Federal regulations.
• Ensure control and protection of company assets.
• Communicate in a clear and professional manner.
• Work well with others and take feedback constructively.
• Perform repairs and maintenance in constrained areas, including getting in, out, and on top of machines.
• Work and concentrate in a loud and chaotic environment.
• Work with Technicians to create and maintain daily, weekly, and annual preventative maintenance calendars.
• Troubleshoot and repair mechanical and electrical systems.
• Understand and work with belt-driven mechanically timed systems.
• Maintain open availability, including weekend nights and holidays as required.
• Perform other duties as assigned.

Qualifications

• Exceptional guest service skills.
• Combination of education and 5–10 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment.
• AMF Pinsetter experience preferred.
• Experience working with belt-driven mechanically timed systems and ability to repair belt systems.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
• Knowledgeable in bowling operations—1 year of experience required.
• Customer service-oriented with excellent verbal and written communication skills, ability to multi-task, and work independently.
• Ability to work in a challenging environment dealing with sensitive issues while maintaining confidentiality, strong attention to detail, and excellent problem-solving, organizational, and time management skills.
• Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean-up and disposal.
• Must be 18 years of age or older.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
• Technical certificate in an industrial-related field.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• Requires exerting up to 75 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposed to tobacco smoke on a regular basis.
• Requires repetitive movement with the ability to stand and/or walk for an entire shift.