Boutique Proprietor - Brooklyn

Job Responsibilities

• Create an environment that is passionate about customer service/experience
• Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook.
• Teach, coach, and develop employees to deliver outstanding customer service.
• Keep accurate and complete records in the Retail/ POS system.
• Respond to Mirror Mirror reflections and Yelp reviews within 24 hours.
• Respond to customer complaints or inquires within 24 hours, document and report these incidents to the Regional Boutique Proprietor.
• Ensure all clients read and sign the service E-waiver form (customer protection, service release form).
• Ensure team achieves individual daily/ weekly/ monthly sales goals and maintains their target SPH (sales per hour).
• Develop strategies to grow the business.
• Always be approachable and an effective two-way communicator.
• Express ideas and information clearly and effectively.
• Contribute to the growth, learning and success of others.
• Effectively lead the organization through change and growth.
• Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures.
• Communicate all policy/ procedure updates and important issues in a timely, clear and concise manner to Boutique team.
• Develop and communicate a clear course of action.
• Persuade others through influence and collaboration as opposed to command and control.
• Appropriately staff and manage for product sales and services.
• Recruit, interview and hire employees.
• Train, delegate to, and supervise Assistant Boutique Proprietor to develop their management and business skills.
• Promote cross selling between services and products.
• Maintain excellent cash management. Management of the safe and applicable security codes.
• Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
• In partnership with Aesthetician, maintain compliance with state board regulations.
• Achieve Boutique’s monthly sales plans while maintaining expenses and adhering to monthly budgeted guidelines (i.e., manage payroll, petty cash, supplies for counter, office and salon).
• Monitor stock levels on all inventory items. Communicate inventory issues/ concerns to RBP (Regional Boutique Proprietor).
• Maintain the safety and security of all employees.
• Maintain the accuracy and timelines of timekeeping/ payroll.
• Maintain the appearance and cleanliness of the Boutique.
• Protect the assets of the Boutique against theft, damage and cash loss (i.e., cash control, inventory management).
• Consult and communicate staff issues to Human Resources and Regional Boutique Proprietor (i.e., Worker’s Compensation, potential leaves of absence, poor performance).
• Document unsatisfactory performance and policy violations in a consistent and timely manner. Partner with Regional Boutique Proprietor and Boutique HR Generalist to address the issue.

Profile

• Able to perform the following physical duties including, but not limited to:
• Work in a fragrance filled environment.
• Continuous standing and walking for 8 hours/day.
• Unpacking and lifting boxes up to 40lbs.
• Cleaning displays and Boutique.
• Physical contact with clients/ customers.
• Travel required as needed to fulfil requirements of the position and to attend company events and training courses.
• Must be comfortable selling makeup.
• Must be comfortable traffic stopping outside of the Boutique.
• Comfortable coaching to selling strategies.
• Achieve operational deadlines in a timely manner.
• Able to navigate all communication systems – email, payroll systems, inventory systems, Mirror Mirror, web browsers, operational filing systems, and any new system implemented.
• Count cash and balance registers and cash deposits.
• Operate POS system, personal computer and calculator.
• Versatile communication skills – verbally communicate with clients and Boutique employees in a clear manner.
• Operate POS system, E-waiver iPad, all Boutique technology, Shipment scanner gun, laptop (used for on-line scheduling), alarm keypad, and calculator.
• Active Aesthetician or Cosmetology license required.
• Proven strong sales and service track record.
• Flexibility regarding work hours; ability to work nights, weekends and some holidays.
• Position requires ability to work hours as needed to meet the needs and requirements of the job.

Qualifications

• Maintain and display a valid state issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
• Proven strong sales and service track record.
• 3-4 years retail experience.
• Minimum 2 years management experience.
• Flexibility regarding work hours; ability to work nights, weekends and some holidays.
• Interpersonal skills in customer service.
• Excellent communication and leadership skills.
• Proficient computer skills.
• Proficient at analyzing numbers.
• Position requires ability to work hours as needed to meet the needs and requirements of the job.

Benefits

• Comprehensive health, dental and vision plans.
• A 401(k) plan with employer matching.
• Variety of paid time off programs.
• Employee discount/perks.
• Life insurance.
• Disability insurance.
• Flexible spending accounts.

Pay

The target salary range for this position is $81,000 - $95,000. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Schedule

This position is eligible to earn an annual bonus.