Boutique Operations Associate - Americana, CA

About the role

We are looking for Boutique Operations Associate who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique.

Responsibilities

• Uphold operational standards and processes to deliver the ultimate CHANEL client experience
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting
• Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs
• Maintain an organized and controlled stock storage system and process received stock and record into system
• Communicate inventory and supply needs to Boutique Director/Assistant
• Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory
• Hold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
• Co-own all brand image, hygiene standards and visual merchandising requirements
• Be the ultimate brand ambassador by providing continuous sales and service support
• Build positive team relationships throughout the boutique to inspire trust and teamwork

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Possession of foreign language skills is preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Qualifications

• 3+ years of related experience
• Able to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Experience in the fragrance & beauty industry preferred

Skills

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base range for this position is $24.30 through $30.23 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Schedule

This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions.