Boutique Manager - Chevy Chase

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

About the Role

We are seeking a motivated and customer-focused individual to join our team at Bloomingdale’s Chevy Chase as a Sales Associate. This role is pivotal in delivering exceptional customer service, driving sales, and maintaining the high standards of the LAGOS brand.

Responsibilities

• Provide outstanding customer service to ensure a positive shopping experience for all clients.
• Drive sales by understanding and effectively communicating the features and benefits of LAGOS jewelry.
• Maintain in-depth knowledge of LAGOS products, including the Caviar collections, to assist customers with informed purchasing decisions.
• Achieve and exceed individual and team sales goals through proactive engagement and consultative selling techniques.
• Build and maintain strong customer relationships to encourage repeat business and brand loyalty.
• Collaborate with team members to ensure the store environment is visually appealing, well-organized, and stocked.
• Handle customer inquiries, concerns, and returns professionally and efficiently.
• Stay updated on promotions, new product launches, and brand initiatives to effectively communicate them to customers.
• Participate in store meetings, training sessions, and ongoing learning opportunities to enhance product knowledge and sales skills.
• Adhere to all company policies and procedures, including those related to loss prevention and inventory control.

Requirements

• Previous experience in retail sales, preferably in luxury goods or fine jewelry.
• Strong passion for customer service and a proven ability to build trusting relationships.
• Excellent communication and interpersonal skills, with the ability to engage customers and colleagues effectively.
• Self-motivated with a results-driven mindset and a commitment to achieving sales targets.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as required.
• Adaptability and a positive attitude in a fast-paced, dynamic retail environment.
• Basic math skills and proficiency in using point-of-sale (POS) systems.

Qualifications

• High school diploma or equivalent; additional education or certifications in retail or sales are a plus.
• Demonstrated ability to thrive in a team-oriented environment.
• Enthusiasm for the LAGOS brand and a keen eye for detail.

Core Competencies

• Customer Focus: Ensuring the internal and external customer’s perspective drives strategic priorities, business decisions, and individual activities.
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress and derive satisfaction from achievement.
• Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners, promoting openness and trust.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes and address challenges.

Pay

$35 per hour (Chevy Chase Bloomingdale’s location).