Boutique Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.

About the role

Reporting to the Regional Director, the objective of this role is to execute and promote the Montblanc brand in Santa Clara, CA.

Responsibilities

• Achieve sales budget and diversification targets
• Recruit, develop, and retain sales associates
• Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room
• Develop and review sales associate performance goals
• Create annual business plans
• Provide the highest levels of customer service to stimulate sales growth
• P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses
• Manage operational execution (Policy and Procedure)
• Ensure Loss Prevention policies and practices are being followed

Qualifications

• At least 5+ years of retail management experience
• Affinity for luxury goods; watches and jewelry experience is a strong plus
• Demonstrated leadership abilities
• Ability to manage a P&L
• Strong clienteling skills
• Strong floor management skills
• Resourceful; problem solver
• Strong communicator
• High level of etiquette – business and social
• Highly customer oriented, results driven, goal oriented
• Ability to work open availability including nights, weekends, and holidays
• Ability to lift up to 20lbs

Skills

• Expert computer skills – Microsoft: Word, Excel, PowerPoint, Outlook
• SAP knowledge preferred
• CRM systems

Benefits

• Comprehensive medical, dental, and vision programs
• Health savings and flexible spending accounts
• Employee assistance program
• Life insurance and disability benefits
• 401(k) with employer match
• Wellness reimbursement benefit
• Paid time off
• Volunteer time off days to support local community initiatives

Pay

Expected salary range: $115,000 - $130,000. Salary will be negotiated based on relevant skills and experience.