Boutique Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

We are female-founded and inclusive, and we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right, and a loyal and growing community who advocate for us.

The Boutique Manager role is an exciting opportunity to help:

• Drive and exceed the sales budget
• Develop and implement an action-oriented business plan for your location
• Maintain and improve store and team KPIs to ensure all opportunities for further growth and improvement are maximized
• Set the standard for exceptional customer experience and ensure the same consistency in approach through your sales team
• Train and offer all services consistently (Welding, Engraving and Monogramming)
• Build and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
• Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue-driving events

What you’ll do

Driving Sales

• Drive and exceed the sales budget
• Develop and implement an action-oriented business plan for your location
• Maintain and improve store and team KPIs to ensure all opportunities for further growth and improvement are maximized
• Set the standard for exceptional customer experience and ensure the same consistency in approach through your sales team
• Train and offer all services consistently (Welding, Engraving and Monogramming)
• Build and maintain client relationships in line with Monica Vinader company guidelines
• Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue-driving events

People Management and Coaching

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Coach and develop your team through feedback and regular performance reviews to help them develop their career
• Manage the team in accordance with company policy and procedures, escalating issues as they arise
• Support the recruitment process, interviewing candidates and compiling feedback from trial shifts
• Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers

Maximizing Store Efficiency

• Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
• Ensure in-store experience is in line with the guidelines and Brand standard
• Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
• Ensure accurate payment processing and cash handling through regular training of your team
• Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Cash Handling and Payment Processing

• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines
• Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
• Manage petty cash in absence of Boutique Manager

Stock Management

• Adhere to Monica Vinader Stock Management policy
• Report discrepancy/stock loss incidents to Boutique Manager

What you'll bring

• Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
• A demonstrated passion for customer service and delivering exceptional customer experiences
• People management skills and an ability to deal with escalations effectively
• Commercial awareness with a track record of improving sales, KPIs and driving targets
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment with a flexible approach
• Organised with an ability to produce quality work within deadlines
• Proactive approach with a solution-focused mindset at all times

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

• Ability to document your authorisation to work in the United States
• Travel requirements: occasional travel to the UK may be required

Our Aims and Values

• Customer Obsessed: We put our customers at the center of every decision and deliver thoughtful, personal experiences.
• Caring: We act with respect and empathy for people, communities, and the planet.
• Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
• Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

• Our jewellery is for everyone and so is our community.
• We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.