Boutique Director - Bellagio

Reports to: Regional Vice President
Responsible for: Department Managers, Sales Associates, Operations Team

About the role

The Boutique Director is responsible for all aspects of the Boutique including: sales generation, store operations, and team and client development.

Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
• Ensure that all Clients experience outstanding service at all times
• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales
• Develop product knowledge in coordination with Merchants and Training Team
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
• Report on product sell-through and client feedback to make recommendations to the Merchandising Team
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets
• Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Requirements

• 10+ years of boutique management experience
• Strong understanding of Luxury Fashion Industry and Luxury Clientele
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
• Effectively delegate tasks and follow-up with Department Managers
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills
• Work a full-time schedule including nights, weekends, and holidays
• Travel as needed
• Operate all equipment necessary to perform the job
• Ability to understand and apply all company policies and procedures

Pay

The selected candidate will be offered a salary within the range of $150K–$160K annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Benefits

• Comprehensive benefit plans such as medical, dental, vision
• Flexible Spending Accounts
• Short and long-term disability
• Employee discount program
• Various paid time off, volunteer time off, holidays
• Mental health and wellbeing support
• Family friendly benefits, reproductive health care, child and elder care services
• Commuter benefits
• 401k plans with an employer contribution matching plan
• Employee referral program