Boutique Coordinator - WRTW/Shoes, Maison Madison

About the role

The Team: The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the WRTW/Shoes Floor Director and will primarily work within the Sales Team to support the client experience.

Responsibilities

• Organize all WRTW/Shoes sales receipts and daily audits, in partnership with Management and Managing Director.
• Perform inventory stock counts and assist with reconciliation, as needed, for all WRTW/Shoes floor métiers.
• Copies, sorts, and files records related to WRTW/Shoes sales activities and transactions.
• Ensure that all WRTW/Shoes special orders are systematically entered during ALC season and communicate to sales team once completed orders arrive in-store.
• Aid in merchandise flow, including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing.
• Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays.
• Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors and options.
• Assist in delivering and assisting WRTW/Shoes product between floors as needed for clients, associates, or backstocking.
• Ensure all merchandise is stocked and replenished on each sales floor in an efficient and precise manner.
• Work, in tandem with Inventory Control team, to reticket merchandise returns daily and quickly return to floor or stock.
• Participate in store inventory, cycle counts, and manual counts.
• Works across multiple floors and product category areas to support client and sales team requests.
• Assist selling team with stock and size questions as needed.
• Organize stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store.
• Complete operational tasks related to inventory, transfers, and other tasks as assigned.
• Support the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards.
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.

Qualifications

• Professional who is detailed oriented with a sense of urgency.
• Support an environment of teamwork, trust, and collaboration.
• Excellent organizational skills and attention to detail.
• High level of internal and external customer service.
• Strong communication skills and approach must be gracious and warm.
• Able to adapt and flexible in scheduling to meet needs of the business.
• Proficient with POS systems and Microsoft Office Suite, Outlook and Excel.
• Able to work a flexible schedule according to needs of the business.
• Able to lift up to 25 pounds without assistance.

Skills

• Detail-oriented
• Organizational skills
• Customer service
• Flexibility and adaptability
• POS systems proficiency
• Microsoft Office Suite proficiency

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life Insurance and Disability coverage.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, and voluntary life insurance.
• Access to various resources including the Hermès Calm app, Health Advocate, Family Building Support, and more!

Pay

The hourly range for this position is $24.77 - $27.12. Actual rates are determined based on the job, location, and individual experience.

Schedule

Flexible schedule according to needs of the business.