Boutique Assistant Manager | Garden State

Job Responsibilities

• Provide excellent customer service to all customers
• Support Team in building an effective clienteling program and grow IG followers
• Lead Team to deliver weekly sales goals in toys, bondage, lingerie
• Seek to understand customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency
• Ensure customer complaints managed via the Customer complaint policy and improvement plans implemented
• Deliver on commitments made to internal and external customers upholding integrity
• Support all Boutique events to ensure creation of a positive customer experience
• Create targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving
• Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive
• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development
• Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations
• Participate in the performance management cycle with the Team
• Achieve and maintain presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences
• Avoid store financial losses through upholding inventory policies, procedures and action plans as required
• Understand and communicate business directives, marketing campaigns, sale set ups and operational changes
• Ensure banking and customer orders are completed in a timely manner in line with company expectations
• Undertake other duties as required to ensure the smooth running of the boutique

Qualifications and Skills

• Must have a high school degree or equivalent
• Minimum of one year of retail sales supervision experience and previous cash handling is preferred
• Outgoing, energetic and charismatic
• Excellent communication, organizational and time management skills
• Excellent interpersonal skills and be able to act with integrity and business maturity
• Experience developing direct reports and creating an environment where people do their best work
• Able to complete sales transactions in POS register system
• Able to work under close supervision and comprehend detailed instruction
• Clienteling experience preferred
• Able to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts
• Unrestricted access to work in the U.S.
• At least eighteen (18) years of age

Physical Requirements

• Able to lift and carry up to 25 lbs.
• Perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
• Able to stand and walk for 8 hour shifts and 40 hour work weeks
• Able to use technology (mobile devices, computers)
• Able to read instructions, reports, and information on computer/register screens and to key information into the computer daily

Pay and Benefits

The pay range for this position at the commencement of employment is expected to be $ range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

We offer:

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status
• Pet Insurance for those who need it too!
• Employee Assistance Program
• Pre-tax Transportation/Commuter Benefits options
• Paid Time Off
• Generous product discount!
• Employee Resource Groups
• 401K program with Company match