Boutique Assistant Manager | Fashion Show

About the Role

Join a fierce, fun group of high-performing individuals who foster a positive environment of collaboration and teamwork. As Assistant Boutique Manager, you will help curate a red-carpet shopping experience for clients while striving to meet and exceed sales expectations. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality and a talent for connecting with customers to build ongoing clienteling opportunities.

Responsibilities

• Provide excellent customer service to all customers.
• Support the team in building an effective clienteling program and growing Instagram followers.
• Lead the team to deliver weekly sales goals in toys, bondage, and lingerie.
• Anticipate customer issues, expectations, and needs; take an innovative, urgent approach to resolution.
• Manage customer complaints via the Customer Complaint Policy and implement improvement plans.
• Deliver on commitments to internal and external customers while upholding integrity.
• Support all boutique events to ensure a positive customer experience.
• Provide targeted coaching and feedback to achieve company benchmarks and continually improve team performance.
• Foster a culture of feedback to keep the team motivated and developing.
• Create a safe work environment, exercising duty of care and submitting incident reports via The Hive.
• Support the Boutique Manager in ensuring compliance with administrative functions such as store operations, visual merchandising, sales generation, and team development.
• Ensure the team follows scheduling expectations and meets state and federal employment laws and regulations.
• Participate in the performance management cycle with the team.
• Maintain immaculate boutique presentation through policies, procedures, and tools to support superior standards and exceptional customer experiences.
• Assist in controlling store financial losses by upholding inventory policies, procedures, and action plans.
• Understand and communicate business directives, marketing campaigns, sale setups, and operational changes.
• Uphold a high expectation of 48-hour response time on all emails, ensuring urgent action on requests from the Leadership Team and Customer Support Team.
• Ensure banking and customer orders are completed in a timely manner in line with company expectations.
• Undertake other duties as required to ensure the smooth running of the boutique.

Requirements

• High school degree or equivalent.
• Minimum of one year of retail sales supervision experience; previous cash handling preferred.
• Outgoing, energetic, and charismatic personality.
• Excellent communication, organizational, and time management skills.
• Strong interpersonal skills and ability to act with integrity and business maturity.
• Experience developing direct reports and creating an environment where people do their best work.
• Ability to complete sales transactions in a POS register system.
• Ability to work under close supervision and comprehend detailed instructions.
• Clienteling experience preferred.
• Must be available to work a flexible schedule, including closing shifts, weekends, and holidays.
• Unrestricted access to work in the U.S.
• At least eighteen (18) years of age.

Physical Requirements

• Ability to lift and carry up to 25 lbs.
• Frequent standing, walking, repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
• Able to stand and walk for 8-hour shifts and 40-hour work weeks.
• Ability to use technology (mobile devices, computers).
• Ability to read instructions, reports, and information on computer/register screens and key information into the computer daily.

Benefits

• Competitive medical, dental, and vision insurance plans with FSA and Dependent Care FSA options.
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
• Pet Insurance.
• Employee Assistance Program.
• Pre-tax Transportation/Commuter Benefits options.
• Paid Time Off.
• Generous product discount.
• Employee Resource Groups.
• 401K program with company match.

Pay

The pay range for this position at the commencement of employment is expected to be a competitive hourly rate; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Working Conditions

As a brand focused on creative freedom, artistic expression, and sex positivity, Honey Birdette’s business concept includes sex appeal, nudity, and/or sexual wellness products. You may be exposed to:

• Individuals in sexy and/or sexually provocative clothing, either in person or in photographs/videos.
• Lewd and/or obscene language.
• Depictions of lewd, risqué, intimate, or explicit acts or behaviors.
• Conversations and discussions about sex, sexuality, and the human anatomy.
• Vulgar language, sexual jokes, and innuendo.

Candidates acknowledge that they do not find the above-described job duties or work environment offensive, intimidating, hostile, or unwelcome. If hired, you retain the right to notify the company immediately if exposed to conduct you find offensive or uncomfortable.