Boutique Assistant Manager | Beverly Center

Job Responsibilities

Provide excellent customer service to all customers
Support Team in building an effective clienteling program and grow IG followers
Lead Team to deliver weekly sales goals in toys, bondage, lingerie
Seek to understand customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency
Ensure customer complaints managed via the Customer complaint policy and improvement plans implemented
Deliver on commitments made to internal and external customers upholding integrity
Support all Boutique events to ensure creation of a positive customer experience
Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.
Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.
Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
Participate in the performance management cycle with the Team.
Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional customer experiences
Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required.

Qualifications And Skills

• Must have a high school degree or equivalent.
• Minimum of one year of retail sales supervision experience and previous cash handling is preferred.
• Must be outgoing, energetic and charismatic.
• Must have excellent communication, organizational and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity.
• Experience developing direct reports and creating an environment where people do their best work.
• Must be able to complete sales transactions in POS register system.
• Must be able to work under close supervision and comprehend detailed instruction.
• Clienteling experience preferred.
• Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age.

Physical Requirements

• Able to lift and carry up to 25 lbs.
• Perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Stand and walk for 8 hour shifts and 40 hour work weeks.
• Able to use technology (mobile devices, computers).
• Able to read instructions, reports, and information on computer/register screens and to key information into the computer daily.

Pay and Benefits

• The pay range for this position at the commencement of employment is expected to be $ range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills and experience.
• What We Offer:
• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
• Pet Insurance for those who need it too!
• Employee Assistance Program.
• Paid Time Off.
• Generous product discount!
• Employee Resource Groups.
• 401K program with Company match.