BOSS Fulfillment Outfitter

About the role

The BOSS (Buy Online Ship from Store) Fulfillment Outfitter plays a key role in improving the shopping experience for customers by accessing inventory across all retail locations. This position involves filling BOSS orders, sorting, picking, packing, and loading merchandise for shipment to direct customers and retail stores while ensuring quality and appearance.

Responsibilities

• Perform multiple functions in the back room, including receiving, inspecting, and fulfilling orders.
• Sort and pack merchandise using appropriate containers, cartons, or packaging for shipment.
• Apply designated labels and visually inspect products for quality and presentation.
• Fill retail and direct customer orders by matching merchandise to order details.
• Pull merchandise from stock locations and place it in proper containers.
• Move merchandise among warehouse locations using authorized material handling equipment (e.g., stock pickers, lift trucks) or manually load/unload trailers.
• Maintain housekeeping, cleanliness, and a safe work environment.
• Attend mandatory training and in-services, including new employee orientation, safety, and job skills training.
• Assist customers in finding merchandise and making buying decisions when working on the sales floor.
• Communicate issues affecting job execution, such as short picks, out-of-stocks, on-hand counts, and supply needs.

Requirements

• High school diploma or equivalent (minimum).
• 0–2 years of relevant experience.
• Ability to follow through on order processing, including closing orders in the BOSS system.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to read label descriptions and stock merchandise by UPC codes.

Physical Requirements

• Able to lift up to 50 pounds (occasionally up to 100 pounds with team assistance).
• Able to stand for extended periods and constantly move/lift objects up to 20 pounds.
• Constantly stand and/or walk during shifts and repeat motions involving wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally communicate with others to exchange information.
• Occasionally operate machinery and/or power tools.
• Occasionally work in tight or confined spaces, low or high temperatures, outdoor elements (e.g., precipitation, wind), or noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.