Bosch, Thermador & Gaggenau Home Appliance Service Technician

About the Role

Ready to get hands-on, solve problems, and make our customers' lives easier? Join our growing team as a Home Appliance Service Technician! We’re looking for skilled, customer-focused technicians motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently, and delivering great service, this role is for you!

Responsibilities

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure effective repair and first-time resolution within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists, and ensure parts are safeguarded from damage.
• Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Requirements

• High School Diploma or GED Equivalent with 3-5 years’ experience in appliance repair, or transferable skills from electrical, HVAC, or mechanical trades.
• Organized with the ability to complete multiple service calls daily in a timely manner while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook.
• Solid diagnostic and troubleshooting skills, and proficient in basic math.
• Customer-first mindset and strong professional communication and written skills.
• Ability to explain repairs to customers in a logical manner.
• Self-starter with the ability to work independently with minimal supervision.
• Ability to maintain a company-provided vehicle.
• Valid driver’s license and acceptable driving record.
• Ability to lift 50 pounds or more.

Pay

Pay range: $25.52 - $34.03. Exact compensation may vary based on specific skillset and work location. Incentive Plan: Service Tech Incentive. Incentive Target %: Varies from 0% to 200% of target.

Benefits

• Medical, dental, vision, life insurance, short and long-term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following the date of hire.
• Eligible to participate in the 401(k) plan with a fully vested 100% employer match on the first 4% of compensation contributed by employees.
• Annual employer-funded profit sharing dependent on company profitability.
• Opportunities to participate in a company-sponsored Wellness plan and earn lower medical care premiums.
• 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH. Unlimited paid vacation for Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line). 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Employee, friends, and family discount program for company products.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.

SHIFT: First

Location: Phoenix, AZ / Full-time